General Terms and Conditions

The general terms and conditions can be downloaded as a PDF.

Below you can read our Privacy Statement. You can also download it as a PDF:

Privacyverklaring-Thermen-Bussloo-BV-2018.1.pdf

1. Introduction

1.1. This statement describes the policy of Thermen Bussloo B.V. (KvK 08111154) regarding the processing of personal data.

1.2. Thermen Bussloo offers various services through its websites, such as (but not limited to) purchasing memberships or gift vouchers, tickets, or making a reservation for a visit to the thermen and/or booking treatments and packages, registering or subscribing to newsletters, and booking workshops or courses. In doing so, Thermen Bussloo also processes privacy-sensitive information (personal data). In some cases, Thermen Bussloo works together with other companies and institutions, such as partners in (online) services, for website maintenance, handling reservations, and/or sending newsletters.

1.3. Thermen Bussloo treats your personal data with care and complies with applicable privacy laws, including the General Data Protection Regulation (GDPR).

2. Contact with Thermen Bussloo

If you wish to contact Thermen Bussloo in relation to this statement, you can do so using the details below:

Phone: 055 - 368 2640 (Monday to Friday from 9:00 AM to 5:00 PM)
Email: privacy@thermenbussloo.nl
Website: via the contact form on www.thermenbussloo.nl
Post: Attn. Privacy Officer - Bloemenksweg 38, 7383 RN Voorst

3. Use of Personal Data

When using our services and websites, you may enter personal data and leave certain information behind. Thermen Bussloo does not always process all data entered or left behind. The data Thermen Bussloo processes depends on the type of service you use and the functionalities of our websites. For example, Thermen Bussloo will only process your email address if you subscribe to the newsletter, or your name, telephone number, and email address when making a reservation, or your address details for region-based marketing activities.

4. Personal Data

4.1. Depending on the services provided, Thermen Bussloo may process the following personal data:
(a) name
(b) address details
(c) telephone number
(d) email address
(e) gender
(f) date of birth
(g) bank details in case of invoicing
(h) technical device data such as IP address, MAC address, cookie identifiers, and your browsing behavior on our websites
(i) certain medical information when booking a training or course, always provided voluntarily

5. Purposes

5.1. We process the above data for one or more of the following purposes (depending on the services or functionalities you use):

(a) to enable you to use services via Thermen Bussloo’s websites (without these details, it would not be possible for Thermen Bussloo to provide the service);
(b) registration for an event or newsletter;
(c) marketing, including sending information, invitations, or announcements;
(d) evaluation of events and services;
(e) carrying out recruitment procedures;
(f) enabling full use of the functionalities and services on Thermen Bussloo’s websites;
(g) improving Thermen Bussloo’s websites.

6. Sharing Personal Data with Third Parties

6.1. Thermen Bussloo will not share your data with third parties without your consent, except for parties that assist Thermen Bussloo in providing services.

6.2. If Thermen Bussloo provides your data to a third party, Thermen Bussloo ensures your data is not used for other purposes. This processing is documented in a data processing agreement, which also stipulates that your data must be deleted once it is no longer needed.

6.3. Thermen Bussloo will not share data with other parties beyond the above unless legally permitted or required.

7. Security and Retention

7.1. Thermen Bussloo takes appropriate security measures to limit misuse of and unauthorized access to your personal data. For example, only authorized persons have access to your data, access is secured, and firewalls, secure servers, and agreements with third-party processors are used.

7.2. Thermen Bussloo will not retain your personal data longer than necessary. This means we will not keep your data longer than needed to provide the services. This does not apply if we are legally obliged to retain your data longer.

8. Cookies and Profiling

8.1. Cookies are small text files stored on your computer or mobile device when visiting a Thermen Bussloo website. They provide an optimal user experience, for example by preventing the need to repeatedly enter the same information and making navigation easier.

8.2. Thermen Bussloo may also use analytical cookies and tools to analyze and improve website use. These include Google Analytics, CrazyEgg, and Visual Website Optimizer. The collected information, including your device’s IP address, is stored by Google in the United States. For more information, read Google’s privacy policy and the Google Analytics privacy policy. A current overview of cookies used can be found in our Cookie Statement on the websites.

You can adjust cookie preferences in your browser settings.

9. Third-Party Websites

Thermen Bussloo’s website may contain links to other websites, such as hyperlinks. Thermen Bussloo is not responsible or liable for the processing of personal data by these websites. This privacy statement does not apply to third-party websites.

10. Social Media

The social media buttons on this website allow you to share pages via social networks like Instagram, Twitter, LinkedIn, and Facebook. When you click these buttons, your personal data will be processed by the respective social media network. Please read their privacy statements to understand how they handle your personal data.

11. Changes

Thermen Bussloo may update this privacy statement from time to time. Changes will be published on our website.

12. Your Rights: Access and Modification of Data

You have the right to object to the processing of your personal data. This includes the right to request access, rectification, or deletion of your data. You may also request that your personal data be transferred to you. After receiving your request, you will receive an overview of your data within four weeks.

13. Complaints

Thermen Bussloo welcomes hearing from you if you have complaints about how your personal data is processed. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

14. Data Controller

The data controller as defined by applicable laws and regulations is the private limited company Thermen Bussloo B.V.

To make our website easier and more personalized for you, we use cookies (and similar technologies). These cookies ensure that the website functions properly, allow us to collect anonymous user statistics, and help us make content and offers more relevant to you.

Of course, we handle the data we collect from you with care. You can decide for yourself what we may or may not track. You can choose whether to accept or refuse cookies, and you can withdraw your consent at any time. If you choose not to accept all cookies, some functionalities of the website may no longer (fully) work. Please note that this may affect the optimal performance of the website.

Read more here.

For canceling a reservation, we kindly refer you to our general terms and conditions.