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Privacy statement

Privacy statement

1 Introduction

1.1 This statement describes Thermen Bussloo B.V.'s (KvK 08111154) personal data processing policy.

1.2 Thermen Bussloo offers various services via its websites, including, but not limited to, purchasing subscriptions, gift certificates or admission tickets, booking a visit to the spa, booking treatments and packages, registering for or subscribing to newsletters and booking workshops or courses. Thermen Bussloo processes privacy-sensitive information (personal data) to offer those services. In certain cases, Thermen Bussloo works with other companies and institutions, such as service partners, website maintenance, making reservations or sending newsletters.

1.3 Thermen Bussloo will handle your personal data carefully, observing the applicable privacy legislation, including the General Data Protection Regulation.

2 Contact Thermen Bussloo

To contact Thermen Bussloo regarding this statement, please use the contact details below.

By phone: +31 55 368 2640 (Monday to Friday from 09:00 to 17:00)

Email: privacy@thermenbussloo.nl

Website: via the contact form at www.thermenbussloo.nl

Post: Attn: Privacy Officer - Bloemenksweg 38, 7383 RN Voorst, the Netherlands

3 Use of personal data

When using our services and websites, you may enter personal data or leave behind certain information. Thermen Bussloo does not always process all data entered or left behind. The data processed by Thermen Bussloo depends on the type of service you purchase and the functionality that you use on our websites. For example, Thermen Bussloo only processes your email address if you subscribe to the Thermen Bussloo newsletter, your name, telephone number and email address when making a reservation for one of the services offered, or address data for regional marketing activities.

4 Personal data

4.1 Thermen Bussloo may process the following personal data about you, depending on the services it offers :

(a) name
(b) address details
(c) telephone number
(d) email address
(e) gender
(f) date of birth
(g) bank details for invoicing
(h) technical measurement data of equipment such as IP address, MAC address, identifiers in cookies and your surfing behaviour on our websites
(i) certain medical data when booking a training programme or course (this is always voluntary).

5 Purposes

5.1 We process the above data for one or more of the following purposes (depending in part on the services or functionalities you use):

(a) to enable you to purchase services via the Thermen Bussloo website(s) (without these data, Thermen Bussloo cannot provide these services);
(b) to register for an event or a newsletter;
(c) marketing, including sending information, invitations or announcements;
(d) evaluation of events and services;
(e) carrying out job application procedures;
(f) enabling all functionalities and services on the Thermen Bussloo website(s);
(g) improving the Thermen Bussloo website(s).

6 Provision of personal data to third parties

6.1 Thermen Bussloo will not pass on the data you provide to third parties without your permission, except for parties who help Thermen Bussloo execute its services.

6.2 If Thermen Bussloo provides your data to a third party, it will ensure that your data is not used for other purposes. Such personal data processing is laid down in a processing agreement, which states, among other things, that your data will be deleted as soon as they are no longer required for the performance of our work.

6.3 Thermen Bussloo will not provide any data to third parties than those mentioned above unless legally permitted or required.

7 Security and retention

7.1 Thermen Bussloo takes appropriate security measures to limit the abuse of and unauthorised access to your personal data. For example, Thermen Bussloo ensures that only authorised people have access to your data and that this access is secured, and uses firewalls, secure servers and data processing agreements with third parties.

7.2 Thermen Bussloo will not store your personal data longer than necessary. This means that Thermen Bussloo will not store your data any longer than is necessary to provide the service(s) in question. The above does not apply if Thermen Bussloo is required to store your data longer due to any legal obligation.

8 Cookies and profiling

8.1 Cookies are small text files stored on your computer or mobile device when visiting the Thermen Bussloo website. Thermen Bussloo uses cookies to provide an optimal user experience. For example, cookies alleviate the need to fill in the same information repeatedly and allow you to navigate the website more easily.

8.2 Thermen Bussloo may also use tools and analytical cookies to analyse and improve the use of its website(s). Thermen Bussloo uses Google Analytics and tools such as Hotjar and Visual Website Optimizer. All information obtained, including your device's IP address, is stored by Google in the United States. Please read Google's privacy policy and the specific Google Analytics privacy policy for more information. An up-to-date overview of the cookies used can be found in our Cookie Statement published on our websites.

You can change whether or not to allow cookies in your browser settings.

9 Third party websites

The Thermen Bussloo website may contain references to other websites, such as hyperlinks. Thermen Bussloo is not responsible or liable for these websites' processing of personal data. This privacy statement does not apply to the use of third-party websites.

10 Social media

The social media buttons on this website are included to share pages via social media networks such as Instagram, Twitter, LinkedIn and Facebook. If you click on these buttons, your personal data will be processed by the respective social media network. Please read the Instagram, Twitter, LinkedIn and Facebook privacy statements to learn how these networks handle your personal data.

11 Amendments

Thermen Bussloo may amend this privacy statement from time to time. Changes will be published on our website.

12 Your rights: access and rectifying data

You have the right to object to the processing of your personal data. This includes the right to request Thermen Bussloo to access, rectify or erase your personal data. You can also ask for your personal data to be transferred to you. You will receive an overview of your personal data within four weeks after we receive your request.

13 Complaints

Please let us know if you have any complaints regarding the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Data Protection Authority.

14 Data controller

The data controller per the applicable laws and regulations is the private limited liability company Thermen Bussloo B.V.


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